FAQs
Helpful information about rentals, bookings and our decoration services.
Rental prices are for one event day. Collection is normally on the event day. Earlier collection may be available at no additional charge depending on availability. Return time will be confirmed with your booking.
How do I make a booking?
Browse the catalogue, add the items you like to your quote list and send us your event details. We’ll confirm availability, pricing and booking details with you.
How long is the rental period?
The rental price covers one event day.
How do I know if an item is available for my event date?
Send us your event date and the items you are interested in. We’ll confirm availability with your enquiry.
How far in advance should I book?
Booking early is recommended, especially for weekends and popular event dates. Availability is confirmed individually for each booking.
What information should I provide when requesting a quote?
Please share your event date, event type, location, the items or package you are interested in, and any theme or décor preferences. This helps us check availability and prepare the right quote.
Can I collect the items before my event day?
Yes, when availability allows. Earlier collection may be offered at no additional charge, but it cannot be guaranteed because the item may be booked for another event.
When do I need to return the items?
Your return time will be confirmed with your booking based on the items and upcoming reservations.
Can I rent items for multiple days or the whole weekend?
Yes, subject to availability. Additional rental pricing will be confirmed with your booking.
Can I rent only individual items without choosing a package?
Yes. You can choose individual items from our rental catalogue, select a DIY package, or combine items to suit your event.
Can I customise a package or combine different décor items?
Yes. You can request a customised combination of décor items based on your event, theme and requirements, subject to availability.
Do you offer delivery, setup and collection?
Yes, where available. Delivery, setup and collection can be requested separately and will be confirmed with your quote.
Do you provide decoration services as well as rentals?
Yes. You can rent individual décor items or request complete decoration services including setup and styling.
Can you help me choose the right décor for my event?
Yes. Share your event type, venue, theme or ideas with us and we can suggest suitable décor items, packages or a complete decoration service.
Can I send you inspiration photos or a theme I have in mind?
Yes. You can share inspiration photos, colours, themes or ideas with your enquiry so we can better understand the look you want.
Do you decorate at homes as well as event venues?
Yes. We can provide decoration services for homes as well as event venues, subject to location, access and setup requirements.
Which areas do you serve?
We currently serve Munich and surrounding areas. Delivery and service availability depend on the location and order requirements.
Can I change my booking after confirmation?
Changes may be possible depending on availability. Please contact us as early as possible if your event details or requirements change.
Is a security deposit required?
A refundable security deposit may apply depending on the rented items and order value. We will confirm this before your booking is finalised.
What happens if I return an item late?
Please contact us as early as possible. Unagreed late returns may incur an additional rental charge because the item may be reserved for another event.
What if an item is damaged or missing?
Customers are responsible for rented items during the agreed rental period. Detailed damage, loss and other formal conditions will be provided in the rental terms.